Privacy Policy

Effective Date: 18/04/2026

Welcome to Prospex (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information when you visit or interact with our website https://www.prospex.co.za (the “Site”), including any related services, features, or content offered by Prospex.

We are committed to protecting your privacy and complying with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and applicable laws. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect Personal Information that you voluntarily provide to us when you use the Site or contact us, including:

  • Identity Details: name, email address, contact number;
  • Account Information: username;
  • Referral Data: information provided when submitting referrals;
  • Bank Details: provided by you for payouts as a referral partner;
  • Communications: messages you send to us via forms, email, chat, or contact pages;
  • Technical Data: IP address, timestamps, browser type, device type, pages visited, cookies and usage details collected automatically.

2. How We Use Your Information

We use your Personal Information for purposes including, but not limited to:

  • Providing, operating, and improving the Site and services;
  • Responding to your inquiries and requests;
  • Managing referrals, investment opportunities, or related programmes;
  • Sending updates, newsletters, marketing information (with your consent);
  • Complying with legal and regulatory obligations;
  • Protecting our rights, safety, and property.

3. Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases to process your Personal Information:

  • Your consent (where you opt-in to receive communications);
  • Performance of a contract between you and us;
  • Compliance with legal obligations (e.g., POPIA);
  • Legitimate interests in operating and improving our services.

4. Cookies and Tracking Technologies

Prospex uses cookies and similar tracking technologies to support the operation of its website, including the tracking and attribution of referrals through its referral partner programme.

When a user clicks on a Referral Partner’s unique referral link a tracking cookie may be stored on the user’s device. This cookie allows Prospex to recognise the referral and attribute any subsequent actions (such as submitting details or making an investment) to the relevant Referral Partner.

These cookies are stored for a period of 90 days and are dependent on the user’s browser settings, device, and behaviour. Referral tracking will only function correctly if cookies are enabled and the user continues their journey on the same device and browser in which the referral link was originally accessed.

If a user clears their cookies, uses a different device or browser, or accesses the website without the original referral link, the tracking cookie may no longer be available. In such cases, Prospex may be unable to attribute the referral to the relevant Referral Partner, and no referral fee will be payable.

By using the Prospex website, users consent to the use of cookies for these purposes. Users may manage or disable cookies through their browser settings at any time; however, doing so may impact the functionality of the website, including the ability to track and attribute referrals accurately.

This cookie-based tracking operates in conjunction with Prospex’s Referral Tracking and Attribution terms. In the event of any discrepancy or dispute, Prospex reserves the right to rely on its tracking data and, where applicable, apply its discretion as outlined in those terms.

5. Sharing and Disclosure of Your Information

We may share your Personal Information with:

  • Service Providers engaged to support our business operations (e.g., hosting, analytics);
  • Affiliates or business partners, only for purposes described in this policy;
  • Legal or regulatory authorities where required by law;
  • Third parties with your consent.

We do not sell your Personal Information to third parties.

6. Data Security and Retention

We use reasonable technical and organisational measures to protect your Personal Information. However, no security system is impenetrable, and we cannot guarantee absolute security.

We retain your Personal Information only as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce agreements.

7. Children’s Privacy

Our Site and services are not directed at children under the age of 18. We do not knowingly collect Personal Information from children under 18. If we learn that we have collected such information without verified parental consent, we will take steps to delete it.

8. Your Rights

Under applicable privacy laws, you may have the right to:

  • Access the Personal Information we hold about you;
  • Request correction or deletion of your information;
  • Withdraw consent for certain processing;
  • Object to certain processing activities.

To exercise your rights, you may contact us using the contact details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will be revised when changes are made. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your information, you can Contact us Here.